Industry Comparison

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You are viewing information about the following Industries:

Professional & Commercial Services
The industry includes entities that rely on the unique skills and knowledge of their employees to serve a range of clients. Services are often provided on an assignment basis, where an individual or team is responsible for the delivery of services to clients. Offerings include, but are not limited to, management and administration consulting services, such as staffing and executive search services; legal, accounting, and tax preparation services; and financial and non-financial information services. Non-financial information service providers may specialise in an array of topics such as energy, healthcare, real estate, technology, and science. Financial information service entities include credit and rating agencies as well as data and portfolio analytics providers. Customers of professional and commercial service providers include private and public for-profit institutions and non-profit organisations.
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Household & Personal Products
Household & Personal Products industry entities manufacture a wide range of goods for personal and commercial consumption, including cosmetics, household and industrial cleaning supplies, soaps and detergents, sanitary paper products, household batteries, razors and kitchen utensils. Household and personal products entities operate globally and typically sell their products to mass merchants, grocery stores, membership club stores, drug stores, high-frequency stores, distributors and e-commerce retailers. Some entities sell products through independent representatives rather than third-party retail establishments.
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Relevant Issues for both Industries (7 of 26)

Why are some issues greyed out?

The SASB Standards vary by industry based on the different sustainability-related risks and opportunities within an industry. The issues in grey were not identified during the standard-setting process as the most likely to be useful to investors, so they are not included in the Standard. Over time, as the ISSB continues to receive market feedback, some issues may be added or removed from the Standard. Each company determines which sustainability-related risks and opportunities are relevant to its business. The Standard is designed for the typical company in an industry, but individual companies may choose to report on different sustainability-related risks and opportunities based on their unique business model.

Environment
- GHG Emissions
- Air Quality
- Energy Management
- Water & Wastewater Management
  The category addresses a company’s water use, water consumption, wastewater generation, and other impacts of operations on water resources, which may be influenced by regional differences in the availability and quality of and competition for water resources. More specifically, it addresses management strategies including, but not limited to, water efficiency, intensity, and recycling. Lastly, the category also addresses management of wastewater treatment and discharge, including groundwater and aquifer pollution.
- Waste & Hazardous Materials Management
- Ecological Impacts
Social Capital
- Human Rights & Community Relations
- Customer Privacy
- Data Security
  The category addresses management of risks related to collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data. It includes social issues that may arise from incidents such as data breaches in which personally identifiable information (PII) and other user or customer data may be exposed. It addresses a company’s strategy, policies, and practices related to IT infrastructure, staff training, record keeping, cooperation with law enforcement, and other mechanisms used to ensure security of customer or user data.
- Access & Affordability
- Product Quality & Safety
  The category addresses issues involving unintended characteristics of products sold or services provided that may create health or safety risks to end-users. It addresses a company’s ability to offer manufactured products and/or services that meet customer expectations with respect to their health and safety characteristics. It includes, but is not limited to, issues involving liability, management of recalls and market withdrawals, product testing, and chemicals/content/ingredient management in products.
- Customer Welfare
- Selling Practices & Product Labeling
Human Capital
- Labour Practices
- Employee Health & Safety
- Employee Engagement, Diversity & Inclusion
  The category addresses a company’s ability to ensure that its culture and hiring and promotion practices embrace the building of a diverse and inclusive workforce that reflects the makeup of local talent pools and its customer base. It addresses the issues of discriminatory practices on the bases of race, gender, ethnicity, religion, sexual orientation, and other factors.
Business Model and Innovation
- Product Design & Lifecycle Management
  The category addresses incorporation of environmental, social, and governance (ESG) considerations in characteristics of products and services provided or sold by the company. It includes, but is not limited to, managing the lifecycle impacts of products and services, such as those related to packaging, distribution, use-phase resource intensity, and other environmental and social externalities that may occur during their use-phase or at the end of life. The category captures a company’s ability to address customer and societal demand for more sustainable products and services as well as to meet evolving environmental and social regulation. It does not address direct environmental or social impacts of the company’s operations nor does it address health and safety risks to consumers from product use, which are covered in other categories.
- Business Model Resilience
- Supply Chain Management
  The category addresses management of environmental, social, and governance (ESG) risks within a company’s supply chain. It addresses issues associated with environmental and social externalities created by suppliers through their operational activities. Such issues include, but are not limited to, environmental responsibility, human rights, labour practices, and ethics and corruption. Management may involve screening, selection, monitoring, and engagement with suppliers on their environmental and social impacts. The category does not address the impacts of external factors – such as climate change and other environmental and social factors – on suppliers’ operations and/or on the availability and pricing of key resources, which is covered in a separate category.
- Materials Sourcing & Efficiency
- Physical Impacts of Climate Change
Leadership and Governance
- Business Ethics
  The category addresses the company’s approach to managing risks and opportunities surrounding ethical conduct of business, including fraud, corruption, bribery and facilitation payments, fiduciary responsibilities, and other behaviour that may have an ethical component. This includes sensitivity to business norms and standards as they shift over time, jurisdiction, and culture. It addresses the company’s ability to provide services that satisfy the highest professional and ethical standards of the industry, which means to avoid conflicts of interest, misrepresentation, bias, and negligence through training employees adequately and implementing policies and procedures to ensure employees provide services free from bias and error.
- Competitive Behaviour
- Management of the Legal & Regulatory Environment
- Critical Incident Risk Management
- Systemic Risk Management

Disclosure Topics

What is the relationship between General Issue Category and Disclosure Topics?

The General Issue Category is an industry-agnostic version of the Disclosure Topics that appear in each SASB Standard. Disclosure topics represent the industry-specific impacts of General Issue Categories. The industry-specific Disclosure Topics ensure each SASB Standard is tailored to the industry, while the General Issue Categories enable comparability across industries. For example, Health & Nutrition is a disclosure topic in the Non-Alcoholic Beverages industry, representing an industry-specific measure of the general issue of Customer Welfare. The issue of Customer Welfare, however, manifests as the Counterfeit Drugs disclosure topic in the Biotechnology & Pharmaceuticals industry.

Professional & Commercial Services Remove
Access Standard
- Water & Wastewater Management
  The category addresses a company’s water use, water consumption, wastewater generation, and other impacts of operations on water resources, which may be influenced by regional differences in the availability and quality of and competition for water resources. More specifically, it addresses management strategies including, but not limited to, water efficiency, intensity, and recycling. Lastly, the category also addresses management of wastewater treatment and discharge, including groundwater and aquifer pollution.
  
  None
- Data Security
  The category addresses management of risks related to collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data. It includes social issues that may arise from incidents such as data breaches in which personally identifiable information (PII) and other user or customer data may be exposed. It addresses a company’s strategy, policies, and practices related to IT infrastructure, staff training, record keeping, cooperation with law enforcement, and other mechanisms used to ensure security of customer or user data.
  - Data Security
    Entities in every segment of the industry are entrusted with customer data. Employment and temporary staffing agencies as well as data providers and consulting entities store, process and transmit increasing amounts of sensitive personal data about employees, clients and candidates. In addition, the clients of financial and non-financial services providers may handle sensitive information and share this information with professional and commercial services entities. The exposure of sensitive customer information through cybersecurity breaches, other malicious activities or employee negligence may result in significant risks such as identity fraud and theft. Data breaches may compromise client perception of the effectiveness of a service provider’s security measures, which may result in reputational damage and affect an entity’s ability to attract and retain clients adversely.
- Product Quality & Safety
  The category addresses issues involving unintended characteristics of products sold or services provided that may create health or safety risks to end-users. It addresses a company’s ability to offer manufactured products and/or services that meet customer expectations with respect to their health and safety characteristics. It includes, but is not limited to, issues involving liability, management of recalls and market withdrawals, product testing, and chemicals/content/ingredient management in products.
  
  None
- Employee Engagement, Diversity & Inclusion
  The category addresses a company’s ability to ensure that its culture and hiring and promotion practices embrace the building of a diverse and inclusive workforce that reflects the makeup of local talent pools and its customer base. It addresses the issues of discriminatory practices on the bases of race, gender, ethnicity, religion, sexual orientation, and other factors.
  - Workforce Diversity & Engagement
    Developing a broad base of valued, respected and supported employees throughout an organisation is essential for the long-term growth prospects of professional and commercial services entities. Human capital is the primary source of revenue generation, contributing knowledge, talent, advice and various technical skills. Although financial and non-financial service providers may hire a diverse workforce among lower-level employees, they may lack diversity among senior management. Enhancing workforce diversity, particularly among management positions, may help entities attract and develop the best talent. Significant employee engagement, fair treatment and equitable levels of pay and advancement opportunities for all workers are all likely to contribute to increased productivity and performance through all levels of the entity.
- Product Design & Lifecycle Management
  The category addresses incorporation of environmental, social, and governance (ESG) considerations in characteristics of products and services provided or sold by the company. It includes, but is not limited to, managing the lifecycle impacts of products and services, such as those related to packaging, distribution, use-phase resource intensity, and other environmental and social externalities that may occur during their use-phase or at the end of life. The category captures a company’s ability to address customer and societal demand for more sustainable products and services as well as to meet evolving environmental and social regulation. It does not address direct environmental or social impacts of the company’s operations nor does it address health and safety risks to consumers from product use, which are covered in other categories.
  
  None
- Supply Chain Management
  The category addresses management of environmental, social, and governance (ESG) risks within a company’s supply chain. It addresses issues associated with environmental and social externalities created by suppliers through their operational activities. Such issues include, but are not limited to, environmental responsibility, human rights, labour practices, and ethics and corruption. Management may involve screening, selection, monitoring, and engagement with suppliers on their environmental and social impacts. The category does not address the impacts of external factors – such as climate change and other environmental and social factors – on suppliers’ operations and/or on the availability and pricing of key resources, which is covered in a separate category.
  
  None
- Business Ethics
  The category addresses the company’s approach to managing risks and opportunities surrounding ethical conduct of business, including fraud, corruption, bribery and facilitation payments, fiduciary responsibilities, and other behaviour that may have an ethical component. This includes sensitivity to business norms and standards as they shift over time, jurisdiction, and culture. It addresses the company’s ability to provide services that satisfy the highest professional and ethical standards of the industry, which means to avoid conflicts of interest, misrepresentation, bias, and negligence through training employees adequately and implementing policies and procedures to ensure employees provide services free from bias and error.
  - Professional Integrity
    The business model of professional and commercial services entities is dependent on client trust and loyalty. To ensure long-term and mutually beneficial relationships, entities must provide services that meet the highest professional standards of the industry. Professional integrity is an important industry governance issue because the collective actions of professionals inside a single organisation may make the detection and prevention of conflicts of interest, bias or negligence more challenging. Training employees adequately, providing advice and distributing data free from bias and error, and taking other measures to ensure professional integrity, are important both for strengthening an entity’s licence to operate as well as for attracting and retaining clients.
Household & Personal Products Remove
Access Standard
- Water & Wastewater Management
  The category addresses a company’s water use, water consumption, wastewater generation, and other impacts of operations on water resources, which may be influenced by regional differences in the availability and quality of and competition for water resources. More specifically, it addresses management strategies including, but not limited to, water efficiency, intensity, and recycling. Lastly, the category also addresses management of wastewater treatment and discharge, including groundwater and aquifer pollution.
  - Water Management
    Water is vital to the Household & Personal Products industry, both as a coolant in manufacturing processes and as a main input for many of the industry’s products. Water is becoming a scarce resource around the world because of population growth and increasing consumption, rapid urbanisation, and declining supplies because of subsurface aquifer depletion, drought and climate change. Many entities in this industry have operations in regions of the world facing water scarcity. Without careful planning, entities could face increased costs or lose water access in these regions, which may be a risk to production. Having rigorous checks in place to ensure a steady supply of water to all factories, as well as investing in technology to increase water use efficiency, will help entities reduce water-related risks as water scarcity becomes an increasingly global issue.
- Data Security
  The category addresses management of risks related to collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data. It includes social issues that may arise from incidents such as data breaches in which personally identifiable information (PII) and other user or customer data may be exposed. It addresses a company’s strategy, policies, and practices related to IT infrastructure, staff training, record keeping, cooperation with law enforcement, and other mechanisms used to ensure security of customer or user data.
  
  None
- Product Quality & Safety
  The category addresses issues involving unintended characteristics of products sold or services provided that may create health or safety risks to end-users. It addresses a company’s ability to offer manufactured products and/or services that meet customer expectations with respect to their health and safety characteristics. It includes, but is not limited to, issues involving liability, management of recalls and market withdrawals, product testing, and chemicals/content/ingredient management in products.
  - Product Environmental, Health and Safety Performance
    The Household & Personal Products industry faces consumer and regulatory scrutiny over the use of chemicals of concern, which have been linked to adverse effects on human health and the environment. These chemicals include persistent, bioaccumulative and toxic (PBT) substances and carcinogenic, mutagen or teratogenic chemicals. Isolating and determining causal channels for negative impacts on health and the environment is difficult, which often results in a significant delay between a product’s market introduction and the point at which regulation or public opinion demands entities in the industry to reformulate harmful chemicals. Applicable jurisdictional laws and regulations place restrictions on, or suggest alternatives to, the use of harmful chemicals within the industry. Large retailers have implemented programmes to ban chemicals of concern in the products they sell, placing greater pressure on the industry. Entities that anticipate the changing regulatory landscape and implement stricter processes and testing are more likely to gain a competitive advantage. Early adopters of innovations in green chemistry and the reduction of chemicals of concern may improve profitability by being better able to capture changing customer demand and avoid regulatory burdens.
- Employee Engagement, Diversity & Inclusion
  The category addresses a company’s ability to ensure that its culture and hiring and promotion practices embrace the building of a diverse and inclusive workforce that reflects the makeup of local talent pools and its customer base. It addresses the issues of discriminatory practices on the bases of race, gender, ethnicity, religion, sexual orientation, and other factors.
  
  None
- Product Design & Lifecycle Management
  The category addresses incorporation of environmental, social, and governance (ESG) considerations in characteristics of products and services provided or sold by the company. It includes, but is not limited to, managing the lifecycle impacts of products and services, such as those related to packaging, distribution, use-phase resource intensity, and other environmental and social externalities that may occur during their use-phase or at the end of life. The category captures a company’s ability to address customer and societal demand for more sustainable products and services as well as to meet evolving environmental and social regulation. It does not address direct environmental or social impacts of the company’s operations nor does it address health and safety risks to consumers from product use, which are covered in other categories.
  - Packaging Lifecycle Management
    The Household & Personal Products industry uses a large quantity of materials for product packaging, which often constitutes a significant portion of entities’ expenses. Packaging design, particularly packaging weight, has direct consequences for transportation expenses, which can be significant. The industry also faces pressure from both consumers and large retail outlets to manage the negative environmental externalities associated with packaging because of material extraction and waste. The sustainability performance of packaging depends largely on the type, use and ultimate disposal of materials. However, entities that effectively manage the sustainability characteristics of their product packaging—including developing light-weight, using recycled content and recyclable materials and adopting sustainably sourced materials—may be positioned better to capture shifting consumer demand and avoid (or mitigate) the effects of regulation related to extended producer responsibility. By managing the sustainability of product packaging, entities also potentially can reduce input and transportation costs.
- Supply Chain Management
  The category addresses management of environmental, social, and governance (ESG) risks within a company’s supply chain. It addresses issues associated with environmental and social externalities created by suppliers through their operational activities. Such issues include, but are not limited to, environmental responsibility, human rights, labour practices, and ethics and corruption. Management may involve screening, selection, monitoring, and engagement with suppliers on their environmental and social impacts. The category does not address the impacts of external factors – such as climate change and other environmental and social factors – on suppliers’ operations and/or on the availability and pricing of key resources, which is covered in a separate category.
  - Environmental & Social Impacts of Palm Oil Supply Chain
    Palm oil has increased in popularity as a cheap input for a wide range of goods in the Household & Personal Products industry, including cleaning products, candles and cosmetics. Palm oil harvesting in specific regions of the world may contribute to deforestation, GHG emissions and other environmental and social problems. If not sourced responsibly, palm oil materials contribute to environmental and social externalities that can present reputational and regulatory risks for entities. Furthermore, entities in this industry are exposed to the risk of supply chain disruptions, input price increases and reputational damage associated with environmental and social externalities from palm oil sourcing. Entities face pressure to track and responsibly source palm oil and ensure minimum working condition standards in the supply chain, because palm oil production often is associated with labour issues. Implementing sourcing standards can reduce these risks, as can product-design phase innovations to reduce dependence on controversial materials such as palm oil.
- Business Ethics
  The category addresses the company’s approach to managing risks and opportunities surrounding ethical conduct of business, including fraud, corruption, bribery and facilitation payments, fiduciary responsibilities, and other behaviour that may have an ethical component. This includes sensitivity to business norms and standards as they shift over time, jurisdiction, and culture. It addresses the company’s ability to provide services that satisfy the highest professional and ethical standards of the industry, which means to avoid conflicts of interest, misrepresentation, bias, and negligence through training employees adequately and implementing policies and procedures to ensure employees provide services free from bias and error.
  
  None

General Issue Category

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Water & Wastewater Management

Water Management
Water is vital to the Household & Personal Products industry, both as a coolant in manufacturing processes and as a main input for many of the industry’s products. Water is becoming a scarce resource around the world because of population growth and increasing consumption, rapid urbanisation, and declining supplies because of subsurface aquifer depletion, drought and climate change. Many entities in this industry have operations in regions of the world facing water scarcity. Without careful planning, entities could face increased costs or lose water access in these regions, which may be a risk to production. Having rigorous checks in place to ensure a steady supply of water to all factories, as well as investing in technology to increase water use efficiency, will help entities reduce water-related risks as water scarcity becomes an increasingly global issue.

Data Security

Data Security
Entities in every segment of the industry are entrusted with customer data. Employment and temporary staffing agencies as well as data providers and consulting entities store, process and transmit increasing amounts of sensitive personal data about employees, clients and candidates. In addition, the clients of financial and non-financial services providers may handle sensitive information and share this information with professional and commercial services entities. The exposure of sensitive customer information through cybersecurity breaches, other malicious activities or employee negligence may result in significant risks such as identity fraud and theft. Data breaches may compromise client perception of the effectiveness of a service provider’s security measures, which may result in reputational damage and affect an entity’s ability to attract and retain clients adversely.

Product Quality & Safety

Product Environmental, Health and Safety Performance
The Household & Personal Products industry faces consumer and regulatory scrutiny over the use of chemicals of concern, which have been linked to adverse effects on human health and the environment. These chemicals include persistent, bioaccumulative and toxic (PBT) substances and carcinogenic, mutagen or teratogenic chemicals. Isolating and determining causal channels for negative impacts on health and the environment is difficult, which often results in a significant delay between a product’s market introduction and the point at which regulation or public opinion demands entities in the industry to reformulate harmful chemicals. Applicable jurisdictional laws and regulations place restrictions on, or suggest alternatives to, the use of harmful chemicals within the industry. Large retailers have implemented programmes to ban chemicals of concern in the products they sell, placing greater pressure on the industry. Entities that anticipate the changing regulatory landscape and implement stricter processes and testing are more likely to gain a competitive advantage. Early adopters of innovations in green chemistry and the reduction of chemicals of concern may improve profitability by being better able to capture changing customer demand and avoid regulatory burdens.

Employee Engagement, Diversity & Inclusion

Workforce Diversity & Engagement
Developing a broad base of valued, respected and supported employees throughout an organisation is essential for the long-term growth prospects of professional and commercial services entities. Human capital is the primary source of revenue generation, contributing knowledge, talent, advice and various technical skills. Although financial and non-financial service providers may hire a diverse workforce among lower-level employees, they may lack diversity among senior management. Enhancing workforce diversity, particularly among management positions, may help entities attract and develop the best talent. Significant employee engagement, fair treatment and equitable levels of pay and advancement opportunities for all workers are all likely to contribute to increased productivity and performance through all levels of the entity.

Product Design & Lifecycle Management

Packaging Lifecycle Management
The Household & Personal Products industry uses a large quantity of materials for product packaging, which often constitutes a significant portion of entities’ expenses. Packaging design, particularly packaging weight, has direct consequences for transportation expenses, which can be significant. The industry also faces pressure from both consumers and large retail outlets to manage the negative environmental externalities associated with packaging because of material extraction and waste. The sustainability performance of packaging depends largely on the type, use and ultimate disposal of materials. However, entities that effectively manage the sustainability characteristics of their product packaging—including developing light-weight, using recycled content and recyclable materials and adopting sustainably sourced materials—may be positioned better to capture shifting consumer demand and avoid (or mitigate) the effects of regulation related to extended producer responsibility. By managing the sustainability of product packaging, entities also potentially can reduce input and transportation costs.

Supply Chain Management

Environmental & Social Impacts of Palm Oil Supply Chain
Palm oil has increased in popularity as a cheap input for a wide range of goods in the Household & Personal Products industry, including cleaning products, candles and cosmetics. Palm oil harvesting in specific regions of the world may contribute to deforestation, GHG emissions and other environmental and social problems. If not sourced responsibly, palm oil materials contribute to environmental and social externalities that can present reputational and regulatory risks for entities. Furthermore, entities in this industry are exposed to the risk of supply chain disruptions, input price increases and reputational damage associated with environmental and social externalities from palm oil sourcing. Entities face pressure to track and responsibly source palm oil and ensure minimum working condition standards in the supply chain, because palm oil production often is associated with labour issues. Implementing sourcing standards can reduce these risks, as can product-design phase innovations to reduce dependence on controversial materials such as palm oil.

Business Ethics

Professional Integrity
The business model of professional and commercial services entities is dependent on client trust and loyalty. To ensure long-term and mutually beneficial relationships, entities must provide services that meet the highest professional standards of the industry. Professional integrity is an important industry governance issue because the collective actions of professionals inside a single organisation may make the detection and prevention of conflicts of interest, bias or negligence more challenging. Training employees adequately, providing advice and distributing data free from bias and error, and taking other measures to ensure professional integrity, are important both for strengthening an entity’s licence to operate as well as for attracting and retaining clients.

Relevant Issues for both Industries (7 of 26)

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