Industry Comparison

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Current language: English (2023)

You are viewing information about the following Industries:

  • Internet Media & Services The Internet Media & Services industry consists of two main segments. Entities in the Internet Media segment provide search engines and internet advertising channels, online gaming, and online communities such as social networks, as well as content, which is usually easily searchable, such as educational, medical, health, sports or news content. Entities in the internet-based Services segment sell services mainly through the internet. The industry generates revenue primarily from online advertising, usually on free content, with other revenue sources being subscription fees, content sales or the sale of user information to third parties.
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  • E-Commerce E-Commerce industry entities provide an online marketplace for other entities or individuals to sell their goods and services, as well as retailers and wholesalers that provide an exclusively web-based platform for consumers to buy goods and services. Entities in this industry sell to consumers as well as to other businesses. Because of the accessibility of e-commerce sites, the industry is a global marketplace for buyers and sellers.
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Relevant Issues for both Industries (6 of 26)

Why are some issues greyed out? The SASB Standards vary by industry based on the different sustainability-related risks and opportunities within an industry. The issues in grey were not identified during the standard-setting process as the most likely to be useful to investors, so they are not included in the Standard. Over time, as the ISSB continues to receive market feedback, some issues may be added or removed from the Standard. Each company determines which sustainability-related risks and opportunities are relevant to its business. The Standard is designed for the typical company in an industry, but individual companies may choose to report on different sustainability-related risks and opportunities based on their unique business model.

Disclosure Topics

What is the relationship between General Issue Category and Disclosure Topics? The General Issue Category is an industry-agnostic version of the Disclosure Topics that appear in each SASB Standard. Disclosure topics represent the industry-specific impacts of General Issue Categories. The industry-specific Disclosure Topics ensure each SASB Standard is tailored to the industry, while the General Issue Categories enable comparability across industries. For example, Health & Nutrition is a disclosure topic in the Non-Alcoholic Beverages industry, representing an industry-specific measure of the general issue of Customer Welfare. The issue of Customer Welfare, however, manifests as the Counterfeit Drugs disclosure topic in the Biotechnology & Pharmaceuticals industry.
  • Internet Media & Services Remove
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    • Energy Management The category addresses environmental impacts associated with energy consumption. It addresses the company’s management of energy in manufacturing and/or for provision of products and services derived from utility providers (grid energy) not owned or controlled by the company. More specifically, it includes management of energy efficiency and intensity, energy mix, as well as grid reliance. Upstream (e.g., suppliers) and downstream (e.g., product use) energy use is not included in the scope.
      • Environmental Footprint of Hardware Infrastructure With the Internet & Media Services industry providing a growing amount of content and service offerings, entities in this industry increasingly own, operate or rent more data centres and other hardware. Thus, managing the energy and water use associated with IT hardware infrastructure is relevant to value creation. Data centres must be powered continuously. Energy supply disruptions may have a material impact on operations depending on the disruption magnitude and timing. Entities face a trade-off between energy and water consumption because of data centre cooling needs. Cooling data centres with water instead of chillers improves energy efficiency, but this method may create dependence on significant local water resources. Data centre specification decisions are important for managing costs, obtaining a reliable energy and water supply, and reducing reputational risks, particularly with the increasing global regulatory focus on climate change and the opportunities arising from energy efficiency and renewable energy innovations.
    • Customer Privacy The category addresses management of risks related to the use of personally identifiable information (PII) and other customer or user data for secondary purposes including but not limited to marketing through affiliates and non-affiliates. The scope of the category includes social issues that may arise from a company’s approach to collecting data, obtaining consent (e.g., opt-in policies), managing user and customer expectations regarding how their data is used, and managing evolving regulation. It excludes social issues arising from cybersecurity risks, which are covered in a separate category.
      • Data Privacy, Advertising Standards & Freedom of Expression Entities in the Internet & Media Services industry rely on customer data to innovate new tools and services, generate revenues through advertising sales, and track and prevent criminal behaviour, such as hacking and online predators targeting children. However, the use and storage of a wide range of customer data, such as personal, demographic, content and behavioural data, raises privacy concerns, resulting in increased regulatory scrutiny in many countries. Entities face reputational risks from providing access to user data to governments, which may raise concerns that governments may use the data to limit citizens’ freedoms. Entities may also face increased costs of compliance associated with the varying local laws or government demands related to censorship of culturally or politically sensitive material on websites. This issue may affect entity profitability through the loss of users and may influence entity decisions to enter, operate in, or exit specific markets.
    • Data Security The category addresses management of risks related to collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data. It includes social issues that may arise from incidents such as data breaches in which personally identifiable information (PII) and other user or customer data may be exposed. It addresses a company’s strategy, policies, and practices related to IT infrastructure, staff training, record keeping, cooperation with law enforcement, and other mechanisms used to ensure security of customer or user data.
      • Data Security Internet Media & Services entities are targets of growing data security threats from cyber-attacks, which may put customer information and an entity’s own data at risk. Inadequate data security threat prevention, detection and remediation may influence customer acquisition and retention and result in decreased market share or lower demand for the entity’s products or services. By identifying and addressing data security threats in a timely manner, entities may protect brand value and improve customer acquisition and retention. Furthermore, effective management may avoid significant expenses associated with data breaches, which are most commonly directed at recapturing users following a breach.
    • Employee Engagement, Diversity & Inclusion The category addresses a company’s ability to ensure that its culture and hiring and promotion practices embrace the building of a diverse and inclusive workforce that reflects the makeup of local talent pools and its customer base. It addresses the issues of discriminatory practices on the bases of race, gender, ethnicity, religion, sexual orientation, and other factors.
      • Employee Recruitment, Inclusion & Performance Employees are important contributors to value creation in the Internet Media & Services industry. Recruiting qualified employees to fill these positions may be difficult. A shortage of technically skilled employees can create intense competition to acquire highly skilled employees globally, contributing to high employee turnover rates. Entities offer significant monetary and non-monetary benefits to improve employee engagement, retention and productivity. Initiatives to improve employee engagement and work-life balance might influence the recruitment and retention of a diverse workforce. Efforts to recruit and develop globally diverse talent pools may mitigate the talent shortage and improve the value of entity offerings. Greater workforce diversity is important for innovation, and it helps entities understand the needs of a diverse and global customer base.
    • Product Design & Lifecycle Management The category addresses incorporation of environmental, social, and governance (ESG) considerations in characteristics of products and services provided or sold by the company. It includes, but is not limited to, managing the lifecycle impacts of products and services, such as those related to packaging, distribution, use-phase resource intensity, and other environmental and social externalities that may occur during their use-phase or at the end of life. The category captures a company’s ability to address customer and societal demand for more sustainable products and services as well as to meet evolving environmental and social regulation. It does not address direct environmental or social impacts of the company’s operations nor does it address health and safety risks to consumers from product use, which are covered in other categories.
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    • Competitive Behaviour The category covers social issues associated with existence of monopolies, which may include, but are not limited to, excessive prices, poor quality of service, and inefficiencies. It addresses a company’s management of legal and social expectation around monopolistic and anti-competitive practices, including issues related to bargaining power, collusion, price fixing or manipulation, and protection of patents and intellectual property (IP).
      • Intellectual Property Protection & Competitive Behaviour Despite the openness of the Internet, entities in the Internet Media & Services industry spend a significant proportion of revenue on intellectual property (IP) protection, including acquiring patents and copyrights. Although IP protection is inherent to some entity business models and an important driver of innovation, entity IP practices may be a contentious social issue. Entities sometimes may acquire patents and other IP protection to restrict competition and innovation, particularly if they are dominant market players. Because of software complexity, its abstract nature, and increasing IP rights protection related to software, Internet Media & Services entities must navigate overlapping patent claims. As a result, entities in the industry with alleged patent violations may be subject to frequent litigation or increased regulatory scrutiny. Adverse legal or regulatory rulings related to antitrust and IP may expose Internet Media & Services entities to costly and lengthy litigations and potential monetary losses as a result. Such rulings also may affect an entity’s market share and pricing power if its patents or dominant position in important markets are challenged legally, with significant financial consequences. Therefore, entities that balance IP protection and its use to spur innovation while ensuring their IP management and other business practices do not unfairly restrict competition may reduce regulatory scrutiny and legal actions while protecting market value.
  • E-Commerce Remove
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    • Energy Management The category addresses environmental impacts associated with energy consumption. It addresses the company’s management of energy in manufacturing and/or for provision of products and services derived from utility providers (grid energy) not owned or controlled by the company. More specifically, it includes management of energy efficiency and intensity, energy mix, as well as grid reliance. Upstream (e.g., suppliers) and downstream (e.g., product use) energy use is not included in the scope.
      • Hardware Infrastructure Energy & Water Management The E-Commerce industry uses a large part of the energy it consumes to power critical hardware and IT infrastructure in data centres. Data centres must be powered continuously, and disruptions to the energy supply can have a material impact on operations, depending on the disruption magnitude and timing. Entities also face a trade-off between energy and water consumption for their data centre cooling needs. Cooling data centres with water instead of chillers improves energy efficiency, but this method can result in dependence on potentially scarce local water resources. Entities that effectively manage this issue may benefit from cost savings and minimise reputational risks, because concerns over energy and water use are growing.
    • Customer Privacy The category addresses management of risks related to the use of personally identifiable information (PII) and other customer or user data for secondary purposes including but not limited to marketing through affiliates and non-affiliates. The scope of the category includes social issues that may arise from a company’s approach to collecting data, obtaining consent (e.g., opt-in policies), managing user and customer expectations regarding how their data is used, and managing evolving regulation. It excludes social issues arising from cybersecurity risks, which are covered in a separate category.
      • Data Privacy & Advertising Standards Entities in the E-Commerce industry have access to consumer information including financial information, purchase history and basic demographic data. Entities must carefully manage two separate and often conflicting priorities. Entities compete by leveraging data to provide users with relevant services and target advertising or product recommendations based on consumers’ preferences and behaviour patterns, but their access to a range of user data may raise privacy concerns among users and the public at large. These privacy concerns can result in increased regulatory scrutiny. Failure to manage the issue can result in incremental costs associated with managing regulatory and reputational risks. Furthermore, effective management in this area can increase user confidence and loyalty, which are particularly important to maintain market share.
    • Data Security The category addresses management of risks related to collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data. It includes social issues that may arise from incidents such as data breaches in which personally identifiable information (PII) and other user or customer data may be exposed. It addresses a company’s strategy, policies, and practices related to IT infrastructure, staff training, record keeping, cooperation with law enforcement, and other mechanisms used to ensure security of customer or user data.
      • Data Security The business models of entities in the E-Commerce industry depend on an entity’s ability to securely process electronic payments. As consumers become more educated about the threats of cybercrime, their perceptions of an entity’s cybersecurity will become increasingly important to maintain or gain market share. The most trusted brands have an opportunity to position themselves favourably in the eyes of consumers and gain a significant competitive advantage. Conversely, entities that are perceived to be vulnerable to cybersecurity breaches may experience financial consequences in the form of fines, litigation and decreased market share.
    • Employee Engagement, Diversity & Inclusion The category addresses a company’s ability to ensure that its culture and hiring and promotion practices embrace the building of a diverse and inclusive workforce that reflects the makeup of local talent pools and its customer base. It addresses the issues of discriminatory practices on the bases of race, gender, ethnicity, religion, sexual orientation, and other factors.
      • Employee Recruitment, Inclusion & Performance Employees are essential contributors to value creation in the E-Commerce industry. In important markets, a shortage of technically skilled domestic workers has created intense competition to acquire such employees, contributing to high turnover rates. This competition for skilled workers and the search for innovative opportunities presents several interrelated sustainability challenges regarding human capital that entities must manage. Entities offer significant monetary and nonmonetary benefits to improve employee engagement, retention and productivity. Initiatives to improve employee engagement and work-life balance might positively influence the recruitment and retention of a diverse workforce. Efforts to recruit from and develop globally diverse talent pools can serve to address skilled worker shortages and improve the value of entity offerings more generally. Greater workforce diversity is important for innovation, and it helps entities understand the needs of their diverse and global customer base.
    • Product Design & Lifecycle Management The category addresses incorporation of environmental, social, and governance (ESG) considerations in characteristics of products and services provided or sold by the company. It includes, but is not limited to, managing the lifecycle impacts of products and services, such as those related to packaging, distribution, use-phase resource intensity, and other environmental and social externalities that may occur during their use-phase or at the end of life. The category captures a company’s ability to address customer and societal demand for more sustainable products and services as well as to meet evolving environmental and social regulation. It does not address direct environmental or social impacts of the company’s operations nor does it address health and safety risks to consumers from product use, which are covered in other categories.
      • Product Packaging & Distribution A significant part of the E-Commerce industry’s added value comes from an entity’s ability to move a wide array of goods efficiently to consumers who would otherwise have to personally travel to collect the goods from brick-and-mortar stores. As the volume of packaging shipments increases, the industry may become more exposed to environmental externalities, such as carbon pricing and rising fuel costs that present risks associated with the shipping of products. While entities that outsource shipping and logistics have less control over the specific processes of shipping operations, they still can select suppliers with more energy-efficient business practices. Because this is a highly competitive and low-margin industry, the ability to reduce shipping costs through fuel reduction and more efficient routing may permit entities to pass those savings on to their customers. E-commerce entities also have an incentive to minimise the use of packaging. Efficient packaging can decrease costs by reducing the amount of purchased packaging material, as well as saving logistics costs because more products may fit into a single shipping load.
    • Competitive Behaviour The category covers social issues associated with existence of monopolies, which may include, but are not limited to, excessive prices, poor quality of service, and inefficiencies. It addresses a company’s management of legal and social expectation around monopolistic and anti-competitive practices, including issues related to bargaining power, collusion, price fixing or manipulation, and protection of patents and intellectual property (IP).
      None

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